Working at Meadowbanks Care Home
Hall Lane, Upminster, RM14 1TT
Operated by T.L. Care (Havering) Limited
40 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and a happy team create a positive workplace, but occasional night staffing shortages and training gaps in challenging behaviours hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely... Risks to people were assessed and managed... Staff were aware of the steps to take to report any allegations of abuse.
Staff Culture
7/10
✓
Staff told us they worked well as a team and were happy working in the service... 'We have a good team.'
Staffing Levels
6/10
✓
There were enough staff working at the service to meet people's needs... We found four occasions... where there were three staff instead of four during the night shift.
Training & Dev
6/10
✓
Staff were supported with regular training, meetings and supervision... Staff told us they were not fully confident in meeting the needs of people who exhibited behaviours that posed a risk.
Management
7/10
✓
Staff told us they felt supported by the registered manager and the deputy manager... 'The managers and the director are very supportive. It is a nice place to work.'
Programmes
6/10
✓
An activities coordinator checked who was interested... observed paper mache activity, music therapy, singer, fitness class, armchair aerobics.
Points to consider
Staffing is adequate but there were a few night shifts short-staffed recently before vacancies were filled.
We found four occasions between 25 July and 7 August where there were three staff instead of four during the night shift.
Training covers basics and some extras but staff lack confidence in challenging behaviours and mental capacity rules.
Staff told us they were not fully confident in meeting the needs of people who exhibited behaviours that posed a risk... some gaps in their knowledge of and their understanding of the MCA.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews