Last updated: 10 February 2026
"Staff feel supported with stable teams and approachable management, but activities lack a dedicated coordinator and a recent medication error needed extra training."
Medicines were managed safely... following a medication error appropriate steps were taken and additional training was given to support staff and minimise the risk of re-occurrence. There was open culture within the organisation and staff reported they would feel comfortable discussing mistakes.
Staff told us they were happy where they worked and felt supported. Feedback included, 'I'm always asked how I am feeling, I feel like management would be supportive if I needed anything' and, 'I like it (the job) and don't plan on ever leaving.'
The company director advised they do not use agency staff and maintain a consistent staff team. Staff turnover was low, which supported people to receive consistent care from staff who knew them well.
Records indicated training was up to date and staff confirmed they felt well equipped to undertake their roles. Regular supervision and appraisal took place which allowed staff and managers to identify areas of development.
Staff reported they felt supported and the management were approachable. A staff member told us 'There is an open-door policy from the top down.'
People were supported to participate in a range of activities of their choice both within the home and on regular outings to the local community. Staff ensured activities were tailored to individual preferences, for example one person enjoyed taking a trip on the tram and also going for car journeys to listen to music.
No activities coordinator or named specialist programmes, so the role relies on individual outings and goals instead of structured creative events.
People were supported to participate in a range of activities of their choice both within the home and on regular outings to the local community.
Staff made a medication error recently, which needed extra training even though it was handled openly.
following a medication error appropriate steps were taken and additional training was given to support staff and minimise the risk of re-occurrence.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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