Working at Meadow View Residential Care Home

The service was in breach of legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, assessing the risk of, and preventing, detecting and controlling the spread of, infections, and staffing.

There was a closed culture at the service, and a disconnect between leaders and staff. Staff did not feel they received the support they needed to make improvements when issues were identified.

During our assessment, there was not enough staff to meet people’s needs. We observed people needing support from staff and not receiving it, for example during lunch time one person asked to use the toilet and had to wait for 10 minutes.

gaps in training and knowledge of staff... Despite supporting people with epilepsy, most of the staff had not received any training in epilepsy.

There was a new leadership team at the service, who were trying to implement improvements, but had failed to identify and act on the widespread issues.