Last updated: 9 February 2026
"Approachable management with good family communication, thorough training and supportive staff culture, but staff retention issues lead to more agency use."
Effective systems were in place to safeguard people from harm and abuse. Risk assessments and support plans were in place and regularly reviewed.
Overall, staff felt well supported and were well informed of people's support requirements.
There were sufficient numbers of suitably qualified staff... The service had experienced some challenges in recruiting and retaining staff since the last inspection. This had led to an increase in the use of agency staff.
Staff received thorough induction training and ongoing training tailored to the needs of the people who used the service. For example, staff received specific training on providing care and support for autistic people.
Families told us the registered manager was approachable and good at listening. They were very happy with communication and engagement from the service.
People were involved in planned and regular activities. One person told us about a festival they enjoyed... I go out on the bus. I enjoy using my iPad which I can use when I want.
Staff numbers are enough but hiring and keeping staff has been tough so they use more agency workers now.
The service had experienced some challenges in recruiting and retaining staff since the last inspection. This had led to an increase in the use of agency staff. However, the provider was making progress in this area and staffing levels had improved.
Activities include outings and events like festivals but no specialist programmes or dedicated coordinator to make the role more varied.
People were involved in planned and regular activities. One person told us about a festival they enjoyed, saying, 'I enjoy looking at the stage, carousel, wigwams and tepees in the grounds.' They went on to say, 'I like living with the other people here. I have lots of activities. I go out on the bus.'
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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