Last updated: 9 February 2026
"Staff felt supported with varied activities and enough staff, but training gaps on restraint and missed safeguarding incidents held it back."
Risks in relation to restraint had not been adequately assessed, monitored and reviewed; some staff had failed to recognise and report a safeguarding incident.
Staff spoke positively about management and felt able to raise concerns, and that they would be listened to and addressed.
There were sufficient staff to meet people's needs; our observations were people did not wait to receive care.
Staff had not received training in how to safely use restraint techniques; some staff had failed to recognise and report a safeguarding incident.
Provider's governance system required improvement and remained a concern; systems to monitor quality and safety had not identified areas for improvement.
Per 2019 comprehensive inspection: There were a range of interesting activities on offer including crafts, bingo, baking, Tai-Chi, reminiscence and exercises sessions.
Staff missed spotting a safeguarding issue and restraint wasn't handled safely.
On one occasion staff had not recognised when unsafe care had been provided and needed escalation as a safeguarding issue... Risks in relation to restraint had not been adequately assessed
Key training gaps mean staff aren't skilled on restraint or always spotting safeguarding needs.
Staff had not received the appropriate training... some staff had failed to recognise and report a safeguarding incident
Managers' checks failed to spot safety problems like restraint risks and staff file gaps.
Systems to monitor the quality and safety of the service had not identified the areas for improvement found at this inspection
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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