Last updated: 10 February 2026
"Strong person-centred leadership and supportive friendly culture for staff, but ground floor staffing causes waits and medicines room temperature issues."
Strong safeguarding, learning culture, and risk management but medicines room temperature exceeded on ground floor on multiple occasions.
Staff reported feeling well-supported, valued, enjoying teamwork, and working in an extremely friendly, open, transparent culture where voices are heard.
Sufficient trained staff but levels should be kept under review on ground floor unit as people became more dependent; some waiting times reported.
Staff received mandatory training updates, additional training available, and in-house trainer for Barchester with annual face-to-face days.
Registered manager described as very approachable, visible on the floor daily, and driving exceptional person-centred leadership with staff feeling supported.
Activities coordinator ensured varied programme including painting, quizzes, themed events, intergenerational school visits, and distinctive interactive Memory Lane dementia unit.
Staff numbers are enough most times but get stretched on the ground floor unit so people sometimes wait for help.
some people and relatives commented that when staff were busy on a unit on the ground floor, they had to wait for assistance as there were only 2 members of staff, including the senior staff member
Medicine room on ground floor was too warm more than once which could affect medicine safety.
the medicines room maximum temperature on the ground floor was exceeded on more than 1 occasion, which could compromise the medicines safety
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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