Last updated: 9 February 2026
"Supportive management and cheerful team culture with strong safety, but basic activities and standard training hold it back."
We were assured the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, and infection prevention and control policy was up to date (2021).
Per 2019 comprehensive inspection: Staff spoken with were enthusiastic... 'I really enjoy it here. We get on really well as a team and communication is good.' Atmosphere of the home was cheerful and calm (2021).
Per 2019 comprehensive inspection: There were sufficient numbers of staff... people spoken had no concerns... Staff indicated the staffing levels were satisfactory and they had time to provide safe, effective care.
Per 2019 comprehensive inspection: There was an induction programme... Staff had, or were supported to achieve nationally recognised qualifications... Staff received one to one supervisions and an annual appraisal.
Per 2019 comprehensive inspection: The registered manager was qualified and experienced... People told us, 'The registered manager is really nice... She does a really good job...' Staff: '[manager] is really approachable and deals with any issues.'
Per 2019 comprehensive inspection: People spoken with were mostly satisfied with the range of activities... 'play your cards right' and sometimes a singer... weekly activity programme was displayed.
No dedicated activities coordinator or varied programme, just basic games like cards and occasional singers, so the role involves mostly routine care.
Per 2019: Staff said they aimed to provide an activity each afternoon... 'We have 'play your cards right' and sometimes a singer comes...'; one visitor commented they had not seen many activities.
Staffing is adequate with enough people on shifts to meet needs, but nothing special like a stable long-serving team or minimal agency use.
Per 2019: There were sufficient numbers of staff... 'I think there are enough staff,'... Staff indicated the staffing levels were satisfactory... rotas showed staffing levels were maintained.
Only standard induction, basic training, and qualifications with supervisions, no specialist courses or funded development mentioned.
Per 2019: There was an induction programme for new staff... Staff had, or were supported to achieve nationally recognised qualifications... Certificates and records confirmed staff had completed training.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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