Last updated: 9 February 2026
"Supportive management and positive team culture, but night-time staffing shortages and basic activities hold it back."
Detailed risk assessments to manage and minimise the risks Covid-19 presented... comprehensive infection control audits and cleaning schedules in place. Per 2019: Systems were in place to monitor incidents... Staff understood their safeguarding responsibilities.
Per 2019 comprehensive inspection: Staff were positive in their roles and worked well as a team. A staff member said, 'Morale is good at the moment.' Another staff member told us, 'We are a good team, we work well together and look after each other.'
Per 2019 comprehensive inspection: We observed sufficient numbers of staff to meet people's needs... Staff comments in relation to staffing levels included, 'In general I think the staffing levels are good', 'There is not always enough staff although we are not understaffed all the time' and 'We could do with more staff at night.'
Per 2019 comprehensive inspection: Staff had received appropriate training and support to enable them to carry out their role effectively. They received regular supervision... Training staff had received included, moving and handling, infection control, dementia awareness, medication and person-centred care.
Per 2019 comprehensive inspection: People, relatives and staff were positive about the running of the service and the support they received from the management team and providers. People and their relatives said the management team were open, approachable and supportive.
Per 2019 comprehensive inspection: People had access to a range of activities, including, crafts, word games, arm chair exercises, quizzes and bingo. An activities co-ordinator was employed by the service who formulated activities for people.
Staffing is adequate for daytime but some care workers say there is not always enough staff especially at night.
Staff comments... 'There is not always enough staff although we are not understaffed all the time' and 'We could do with more staff at night.'
Only basic activities like bingo quizzes crafts and armchair exercises even with a coordinator so the role is mostly routine personal care.
People had access to a range of activities, including, crafts, word games, arm chair exercises, quizzes and bingo. An activities co-ordinator was employed... There was no set schedule in place for activities.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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