Last updated: 10 February 2026
"Enough staff, up-to-date training and a supportive culture, but no registered manager and safety gaps like missing risk assessments need attention."
However, further improvement was needed... risk assessments had not been completed for one person who was diabetic... a safeguarding referral had not been raised following an unsafe hospital discharge.
The manager had created an open culture based on trust, respect and teamwork... Staff felt valued and were supported through individual and team meetings.
People told us staff were available to meet their needs in a timely way... 'There is always enough staff. One of us will always cover if someone if off sick or on holiday.'
Staff training was up to date and included some training specific to people's needs for example, misuse of alcohol and positive behaviour support.
The service did not have a manager registered with the Care Quality Commission. A manager was in post and had submitted an application... some checks were not yet fully effective.
Per 2019 comprehensive inspection: There was a wide range of opportunities for people to engage in activities and follow hobbies and interests.
No permanent manager registered yet, and oversight checks missed issues like dirty kitchen areas.
The service did not have a manager registered with the Care Quality Commission. A manager was in post... environmental audits and daily walk abouts had not highlighted the issues we found in the kitchen.
Some risk assessments were missing and a safeguarding alert was not raised after an unsafe hospital discharge.
risk assessments had not been completed for one person who was diabetic and was known to be at risk of choking... we identified a safeguarding referral had not been raised following an unsafe hospital discharge.
Only standard activities and outings, no specialist programmes or innovative approaches mentioned.
Per 2019 comprehensive inspection: There was a wide range of opportunities for people to engage in activities and follow hobbies and interests.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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