Last updated: 10 February 2026
"Supportive management and positive culture make staff feel valued, but routine activities and occasional staffing shortages from sickness hold it back."
People were protected from the risk of abuse through appropriate policies, training and safeguarding processes... Risks to people were identified and managed... People's medicines were managed so they received them safely.
People were positive about the service. One person said, 'I feel so safe here. I see the staff as my family...' Staff had the opportunity to feedback... A recently completed staff survey showed positive results.
There was sufficient staff deployed to meet people's needs... The service was not frequently using agency staff other than to cover holidays or unplanned sickness. Some staff did tell us at times staffing levels were not sufficient, but this was very often due to unplanned sickness.
Staff completed training the provider considered mandatory... Training was also provided in areas specific to people's needs. Staff told us they felt supported with their training and there was a continual supervision programme.
Staff feedback was also positive, with one staff member commenting, '[Registered manager name] is lovely, she is great to work for... I feel well supported by her.'
People were involved in activities both within the service and the community. People were supported to participate in their chosen social and leisure interests on a regular basis.
The job is mostly routine personal care with some basic activities and interests, nothing specialist or innovative mentioned.
People were supported to participate in their chosen social and leisure interests on a regular basis.
Staffing is enough most days but sickness sometimes leaves the team stretched thin.
Some staff did tell us at times staffing levels were not sufficient, but this was very often due to unplanned sickness.
Only standard mandatory training and some specific to needs, no funded qualifications or career paths.
Staff completed training the provider considered mandatory... Training was also provided in areas specific to people's needs.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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