Working at McRae Lane
25 McRae Lane, Mitcham, CR4 4AT
Operated by Choice Support
5 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel well supported in an open culture with consistent staffing and strong safety, but no registered manager and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People protected from abuse; risks assessed and managed well; staff trained in safeguarding; medicines administered safely with regular audits and clear records.
Staff Culture
8/10
✓
Staff felt well supported and valued by the home manager; encouraged to speak up with 'open and inclusive environment'; worked well together as a team.
Staffing Levels
7/10
✓
People experienced continuity of care as they were supported by a consistent and experienced staff team who knew them well; staffing levels were consistently maintained and reviewed regularly.
Training & Dev
7/10
✓
Staff received relevant training including positive behaviour support, sensory and dementia needs; 'We get a lot of training... supervision quite often'; supported by induction, supervision and appraisal.
Management
6/10
✓
The service was managed well by an experienced manager who encouraged openness; staff said 'She knows what she’s doing and gives me a lot of support... She is an experienced and good manager'; but no current registered manager in post.
Programmes
6/10
✓
Regular variety including bowling, disco, sensory room, sensory objects, cooking sessions, community outings and trying new things planned based on people's responses.
Points to consider
No permanent manager registered yet, even though the current one is experienced and staff like her.
The service did not have a current registered manager. The home manager confirmed they had submitted the relevant application to CQC to apply to become the registered manager for the service.
Activities are varied day-to-day like bowling, discos, cooking and sensory play, but no dedicated coordinator or specialist therapeutic programmes.
When I was talking to the staff last week they told me about the activities they were trying out. They went bowling one day and they took [family member] to a disco on another day... sensory room and introduced sensory objects... cooking sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews