Working at McAuley Mount Residential Care Home
Padiham Road, Burnley, BB12 6TG
Operated by Institute of Our Lady of Mercy
26 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel like a family with supportive management and good training, but night staffing issues and basic activities hold it back."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured on infection prevention, effective PPE/training, testing, safe layout/cleaning; per 2018: medicines safe, good safeguarding understanding, incidents managed.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff described as 'like a little family', 'best place I've worked', high morale with positive comments from staff and relatives.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: People and staff reported enough staff with prompt support, but some staff raised issues around night-time staffing in supervisions; 2021: enough staff for safe care.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Mandatory training plus specialist (dementia, continence, stroke), effective induction with Care Certificate, regular supervisions and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager approachable and supportive, visible presence with daily walk rounds, staff felt listened to and able to raise concerns.
Programmes
5/10
!
Per 2018 comprehensive inspection: Activities included quizzes, music, crosswords, baking, pamper afternoons, themed events; people happy but some wanted more.
Points to consider
Staffing levels are fine most days but some care workers noted issues with night shifts in their reviews.
we saw that some staff had raised issues around staffing in their supervisions. We raised this with the registered manager and she felt that this was mainly around night-time staffing
Only basic activities like quizzes, pamper sessions and themed days with no coordinator, so the role stays mostly routine personal care.
activities on offer such as quizzes, music, reminiscence, crosswords, baking and card making. Food celebrations were popular... pamper afternoon every Wednesday... theme nights such as Burns Night
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews