Working at Mayo House
11 Lodge Road, Bristol, BS37 7LE
Operated by Milestones Trust
7 bedsResidential homesSupported living
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Approachble managers, supportive culture and strong training, but high staff vacancies mean reliance on agency and bank workers."
Safety & Risk
7/10
✓
People received safe support with their medicines... steps had been taken to improve practice... We viewed a sample of these and found no omissions or errors. Staff were trained in and aware of their responsibility to safeguard.
Staff Culture
8/10
✓
One member of staff told us how they had appreciated the registered manager recognising their potential... All staff confirmed they felt senior staff and managers were approachable and responsive.
Staffing Levels
5/10
!
There were sufficient numbers of staff... but... high number of staff vacancies they currently had... Regular agency and bank staff were being used to cover gaps in the rotas.
Training & Dev
8/10
✓
Staff were positive about the training and support they received... 'fantastic, couldn't fault it'... Positive behaviour support was a mandatory topic for staff to complete and was refreshed on a regular basis.
Management
9/10
✓
All staff confirmed they felt senior staff and managers were approachable and responsive. The service was very well led, by managers who valued the staff team and people being supported.
Programmes
8/10
✓
The service was well aware of and put in to action nationally recognised initiatives such as STOMP... Mayo House had been nominated for an award within Milestones for this work.
Points to consider
Enough staff overall but high vacancies mean they rely on agency and bank workers to fill gaps.
high number of staff vacancies they currently had... Regular agency and bank staff were being used to cover gaps in the rotas.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews