Working at Mayflower House
Courtfield Road, Plymouth, PL3 5BB
Operated by A & L Care Homes Limited
33 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management with open doors, good training and team rapport, but staff retention issues cause shortages and activities are basic."
Safety & Risk
7/10
✓
Systems and processes in place to minimise risks, including robust recruitment and staff trained to recognise and report abuse.
Staff Culture
7/10
✓
People and family commented that there was a good management and staff team with good rapport between them all.
Staffing Levels
5/10
!
There were adequate numbers of staff available to meet people's needs in a timely manner.
Training & Dev
7/10
✓
Staff underwent regular training, with specific training as needed, for example all staff trained for Parkinson's.
Management
7/10
✓
The registered manager had an open door policy for all staff, and also with family and relatives, with good rapport built up.
Programmes
5/10
!
People had access to a range of organised and informal activities which provided them with mental and social stimulation.
Points to consider
Staff numbers are usually enough but there were shortages on the inspection day from sickness and recruitment and retention problems mean they use bank staff.
During the morning on the first day of the inspection, the service was short staffed due to illness. Staffing had been reviewed as the home had some issues with recruitment and retention of staff.
No dedicated activities coordinator or specialist programmes, just basic organised events from a weekly calendar and informal chats with residents.
A calendar of activities was published weekly to show what is going on, which we saw displayed on a table in the Library.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews