Working at Mayflower Court
93 The Meadows, Norwich, NR5 9BF
Operated by Norse Care (Services) Limited
80 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training and a positive caring culture, but unsafe medicines management and high agency use put care at risk."
Safety & Risk
3/10
✕
Medicines were not always managed safely at the home putting people at risk of harm... People did not always receive their medicines as prescribed. Staff were not always following the prescriber's instructions when administering medicines.
Staff Culture
6/10
✓
The culture within the service was positive and caring. Staff told us they worked well as a team and felt supported by the managers.
Staffing Levels
4/10
!
Due to vacancies many of the staff were agency carers, the majority of whom worked at the service regularly. We were concerned whether this impacted on the care people living at the service received.
Training & Dev
6/10
✓
Staff felt they had received the training, support and supervision they needed to undertake their roles and meet the needs of the people who used the service.
Management
4/10
!
Since the last inspection there had been a number of managers, which had led to instability. However, there was now a permanent manager who will be taking over as the registered manager, who started in August 2022.
Programmes
6/10
✓
There was a schedule of activities for a number of weeks displayed in the corridor. During the morning of our visit there was a sing-along and, in the afternoon, there were arm chair exercises taking place.
Points to consider
Medication errors mean people do not always get their medicines as prescribed, putting them at risk.
Medicines were not always managed safely at the home putting people at risk of harm. People did not always receive their medicines as prescribed.
High agency use due to vacancies stretches permanent staff who have to support them.
Due to vacancies many of the staff were agency carers... permanent staff supporting agency workers, but said if they had concerns about the capabilities of an agency carer, they raised this with the manager.
Manager changes caused instability and oversight gaps were not fully fixed.
Since the last inspection there had been a number of managers, which had led to instability... the provider was still in breach of regulation 17.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews