Working at Mayflower Court

Not enough carers at busy times like mealtimes and weekends, so staff get stretched and can't always respond quickly.

“Sometimes at weekends there doesn’t seem to be many carers around” and “Most of the time there are enough staff, but at weekends or if there’s been a crisis you need extra staff to deal with it”.

Health and safety risks like falls, diabetes, and epilepsy not always properly assessed or updated in plans.

Risk assessments were not always in place, updated when needs changed or sufficiently detailed... We identified additional information was required in relation to diabetes risk assessments, epilepsy, risks relating to food and drink, and mobility.

Temporary manager in place after recent changes, with oversight failing to spot risks and fix audit issues.

There had been changes and inconsistent management at service level for approximately 4 months prior to this assessment. A temporary manager and new deputy manager had been appointed... Governance and oversight systems had not identified concerns we found.