Last updated: 9 February 2026
"Wonderful approachable manager and supportive team culture, but poor risk assessments and inconsistent medicines safety hold it back."
Risk assessments were not always clear, comprehensive and up to date. They did not always contain enough information about people’s risks and mitigation strategies for staff to provide safe and effective care. This was a breach of Regulation 12.
Staff said they worked in a great team and were supported by colleagues. All staff would recommend working at the service.
Staff said there were enough staff, although it did vary sometimes. Even the agency nurses all know him, agency staff are regular.
Staff had received training they required to meet people’s needs. Ongoing training made sure that staff had the skills needed to support people.
All staff said how wonderful the manager was. They were open and they listened. The manager is very approachable.
There were activity coordinators who arranged small group and one to one activities for people.
Risk assessments are not always up to date or detailed enough, and medication is sometimes given late or hidden without proper checks.
Risk assessments were not always clear, comprehensive and up to date... where medicines were given covertly the process of completing a best interest decision meeting wasn’t being followed robustly.
Staffing is adequate but varies sometimes, with regular agency workers covering shifts.
Staff said there were enough staff, although it did vary sometimes... agency staff are regular.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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