Working at Mayfield Road
17 Mayfield Road, Sutton, SM2 5DU
Operated by Independence Homes Limited
12 bedsResidential homes
Workplace Score
3.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.0/10
Key Finding
"Enough staff on shifts, but no permanent manager destabilising the team, gaps in training and lack of activities hold it back."
Safety & Risk
3/10
✕
Local authority confirmed provider 'slow to act' on one person's needs, mixed feedback on safety, broken chairs and medicines storage issues
Staff Culture
4/10
!
Staff gave mixed feedback on feeling listened to, all noted lack of permanent manager was destabilising
Staffing Levels
4/10
!
Enough staff on shift per rotas and observations, but supervisions lapsed 4 months and staff overwhelmed with one person's complex needs
Training & Dev
2/10
✕
Only 66% of staff had received Tier 2 Oliver McGowan training, gaps in training for complex needs
Management
2/10
✕
No permanent manager in post, multiple leaders leaving recently, staff and relatives report destabilising impact
Programmes
2/10
✕
Staff not proactive in supporting activities, people and staff sitting without interacting, people appeared bored
Points to consider
No permanent manager in place, which has made things unstable for staff
no permanent manager in post... staff told us they found this destabilising
Staff training not up to date, missing key courses for learning disabilities and complex needs
only 66% of staff had received Tier 2 Oliver McGowan training
No activities programme or engagement, so the job is mostly routine personal care with bored residents
they were not proactive in supporting people with activities or making suggestions... appeared bored
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews