Working at Mayfield Residential Home
Fleet Street, Spalding, PE12 7AG
Operated by Mayfield Residential Care Ltd
29 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Most staff feel supported with good training and activities, but mixed views on the manager and conflicting care plans for safe support hold it back."
Safety & Risk
4/10
!
One person's care plan contained conflicting information regarding the number of staff required to support them safely. Part of the care plan reflected one staff was required. However, a review document clearly stated, two staff were required to support the person.
Staff Culture
6/10
✓
The majority of staff told us they felt supported by the registered manager and felt able to discuss any issues or concerns.
Staffing Levels
5/10
!
Staffing levels met the needs of people, in line with the providers staffing tool. However, we found the provider did not have a system in place to follow up on the check of criminal records.
Training & Dev
5/10
!
People were supported by sufficient numbers of staff who had received training for their role.
Management
4/10
!
We received mixed feedback about the registered manager. One staff member said, 'The manager is good, I would have no worries in approaching [registered manager].' However, others expressed some concerns.
Programmes
5/10
!
Per 2019 comprehensive inspection: There was an activities programme in place. One person told us 'The carers take me to the shops and to church when I want to go.' People enjoyed lunch in the garden on the first day of our inspection. A quiz was also organised and board games.
Points to consider
Staff have mixed feelings about the manager, with some concerns about support and openness.
Most staff provided positive feedback on the management of the service; some concerns were still being raised. The provider was taking action to address this.
No proper system to track criminal record checks for new staff, even though levels are adequate.
the provider did not have a system in place to follow up on the check of criminal records. The provider did not have a policy relating to DBS (Disclosure and Barring Service).
Some care plans confuse staff on how many needed for safe moving and handling.
One person's care plan contained conflicting information regarding the number of staff required to support them safely. Part of the care plan reflected one staff was required. However, a review document clearly stated, two staff were required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews