Last updated: 9 February 2026
"Strong safety and good training with staff feeling valued, but the manager has not kept up with changes in laws and guidance."
People were safeguarded from abuse as staff were trained to recognise and respond; risks were well assessed and managed, medicines safely administered.
Staff told us the service was a good place to work, they felt supported and valued; one said 'I love working here'.
There were sufficient numbers of staff to meet the needs of people who used the service and the registered manager worked supernumerary to support activities.
The registered manager accessed training specific to people's individual needs; staff told us they received the support and training they required, regular supervision and plenty of training.
The registered manager was approachable and visible in the home but was not aware of recent changes in guidance and legislation and had not implemented strategies to ensure these were enacted.
People were actively involved in hobbies and activities of their liking, going out into the community almost every day with individual staff support.
The manager is friendly and hands-on but has not kept up to date with changes in laws and guidance like the Equality Act and Accessible Information Standards.
The registered manager was not aware of the Equality Act 2010 and the protected characteristics or groups protected under the Act... also not aware of the Accessible Information Standards.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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