Working at Mayfield House
Holyhead Road, Shrewsbury, SY3 8EQ
Operated by Condover College Limited
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff receive thorough training and enjoy a supportive culture, but limited info on staff retention and a lack of innovative activities hold it back."
Safety & Risk
8/10
✓
Staff had received training about safeguarding adults from abuse and knew how to report any concerns. We were informed there had not been any incidents at the home in the last twelve months. No accidents in last twelve months.
Staff Culture
8/10
✓
A member of staff told us, 'I really love working here. The [people who live at the home] are great. We have a good staff team and we support each other.' Relatives said management and staff are open and welcoming.
Staffing Levels
6/10
✓
Staff told us there were enough staff on duty during the day and at night to ensure people received safe and effective care and support. We observed a good staff presence during our visit.
Training & Dev
8/10
✓
A member of staff said, 'We get all the training we need. There is so much. I have never been asked to do anything that I haven't been trained to do.' Staff completed induction, shadowing, Care Certificate, conferences, and lead roles like communication champions.
Management
7/10
✓
The registered manager was not available for this inspection however we were able to talk to them on the telephone after our inspection. They spoke of their commitment to ensuring people received a high quality service. Staff said, 'I get good support. I have regular supervisions...'
Programmes
6/10
✓
People had opportunities to develop new skills through meaningful work experience with a job coach, community activities including cycle park, swimming, bowling, gym, dancing, meals out, and holidays.
Points to consider
Staffing is adequate with enough on duty to meet needs, but no info on staff retention, agency use, or especially manageable workloads.
Staff told us there were enough staff on duty during the day and at night to ensure people received safe and effective care and support.
Activities include varied community trips and work placements with a job coach, but no specialist programmes or innovative therapeutic approaches.
People had opportunities to develop new skills through meaningful work experience. The provider employed a job coach... community activities including a cycle park, swimming, bowling, gym sessions and dancing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews