Working at Mayfield House

Staffing is stretched at times with poor deployment so one carer cant leave the lounge to help elsewhere.

One staff member was always required to stay in the Magnolia lounge, however this meant when other staff weren’t available, they may not be able to respond to people’s needs effectively.

Training gaps mean carers lack skills for dementia behaviours that challenge.

Whilst staff undertook dementia eLearning this did not equip staff with the necessary skills.

Safeguarding issues arent always spotted or reported so risks to residents continue.

The registered manager had reported various safeguarding concerns to the local authority. However, we identified other incidents which had not been reported.