Working at Mayfield House

Suitable numbers of trained and competent staff were deployed in order to meet people's care needs. We observed there were enough staff available to respond to people's needs... The service did not use agency staff at the time of inspection and any staff absence was covered with thin the staff team.

However, audits of incidents and accidents had not identified that there had been three instances recorded of a service user being abusive towards other service users which had not been reported to the local authority or to CQC in line with regulatory requirements. Auditing of staff files had not addressed that there had been insufficient consideration when information from a DBS check suggested there could be risks from employing a person.

Staff had planned and supported people with different activities, in addition to external visitors to the home who came in to provide entertainment and activities. People using the service told us they were happy with this, and we observed people engaging in different activities during our inspection.