Working at Mayfair Lodge

Staff received training and understood what constituted abuse and knew how to recognise and report any concerns. Risks to people's safety and well-being were assessed, and plans developed to manage or reduce risks.

Staff enjoyed working at the home, they felt supported and involved.

People, their relatives and the staff team told us there were enough suitably skilled and experienced staff deployed to meet people's needs.

Training records and discussion with staff members showed that they received regular training and updates in the basic core areas such as safeguarding people from abuse, safe moving and handling and infection control.

Staff said they enjoyed working at the home, they felt supported and involved. The registered manager and the provider's senior management team were always available for the staff to call on at any time if they needed advice or guidance.

We learned that a lot of opportunities for engagement were provided. These included such things as outings to garden centres and a farm, napkin folding creatively for cupcake event, silent discos, Italian and French themed evenings, cheese and wine parties and family meals.