Working at Maycroft
791 Alcester Road South, Birmingham, B14 5HJ
Operated by Accomplish Group Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued and supported by stable teams, but a lack of structured activities and incomplete records need improvement."
Safety & Risk
7/10
✓
Systems were in place to analyse any accidents or incidents for patterns and trends, and to enable measures to be put in place to mitigate any identified risks. Records confirmed people received their medicines as prescribed.
Staff Culture
8/10
✓
Staff felt respected, valued and supported. Staff were motivated and committed to ensuring people received support that met their needs and aspirations.
Staffing Levels
8/10
✓
People were supported by a stable staff team that had worked at the service for a number of years. There always seems to be enough staff on duty to meet people's needs.
Training & Dev
7/10
✓
Staff told us they had positive training opportunities in areas applicable to the needs of the people they were supporting. Staff have recently completed active support training which focuses on how people can be enabled to be independent.
Management
6/10
✓
Staff felt the registered manager was approachable and provided good leadership and direction. The registered manager provided effective leadership and guidance to staff.
Programmes
4/10
!
People were supported to participate in activities that were of particular interest to them, as well as trying new opportunities.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine personal care with occasional interest-based activities.
People were supported to participate in activities that were of particular interest to them, as well as trying new opportunities.
Some records like best interests decisions and medicine guidance were missing or incomplete at inspection, even though staff knew what to do.
Records were not in place to support all of the best interests decisions made for people to clearly reflect the rationale for the decisions made for people.
Paperwork gaps like body maps for creams were spotted and fixed after inspection, showing oversight isn't always tight.
We saw body maps were not in place to guide staff on where creams should be applied to ensure consistency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews