Last updated: 9 February 2026
"Staff feel supported with positive team culture and strong safety, but newer staff without long-serving team and routine activities hold it back."
People were protected from abuse. Action was taken in response to concerns and incidents were reviewed and lessons learned. Risks to people were assessed and when incidents occurred new assessments made, and measures implemented to reduce the risk of repeated incidents.
Staff said, “I see everyone pulls together in the same direction, for the benefit and happiness of the service users” and “I finally feel supported... the morale is so much better, we have good training”.
There were enough staff to support people with their needs... Staff told us they felt there were enough staff to support people with their care needs. There were no staff vacancies and newer staff were being supported by more experienced members of the team.
Training records demonstrated staff had received the required training to support people effectively. Staff were trained in areas such as positive behaviour support, mental health awareness and mental capacity. Staff had undertaken training on learning disability and autism.
Staff fed back positively about the registered manager and said there was a better team spirit and culture since they had been in position. Staff said, “I finally feel supported and able to progress, both in my learning and within my job role”.
People told us, “We always go out, we got to Whitstable, Folkestone and loads of places, sometimes we go out 1:1, sometimes as a group” “(Person) has just been to Brugges, (another person) has been to France. There is enough staff”.
Staff numbers are enough with no vacancies and support for new staff, but no long-serving team or extra hands for unhurried care.
Staff told us they felt there were enough staff to support people with their care needs. There were no staff vacancies and newer staff were being supported by more experienced members of the team.
Regular outings to beaches and trips abroad add variety, but no activities coordinator or special programmes make shifts mostly routine personal care.
People told us “We always go out, we got to Whitstable, Folkestone and loads of places, sometimes we go out 1:1, sometimes as a group” and “(Person) has just been to Brugges, (another person) has been to France.”
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp