Last updated: 10 February 2026
"An approachable manager fosters a supportive culture and safe staffing, but routine activities without a dedicated coordinator and basic training hold it back."
The provider had robust safeguarding systems which included working alongside other agencies when things went wrong.
The provider and registered manager worked hard to instil a culture of care and support in which staff truly valued and promoted people's individuality.
The registered manager ensured safe levels of staffing to meet people's needs. Rotas were flexible and could be adapted to address people's wishes, activities, and appointments.
The provider enabled people to be supported by staff who had received relevant and good quality training in evidence-based practice.
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
People could take part in activities and pursue interests tailored to them. The provider gave people opportunities to try new activities which enhanced and enriched their lives.
The job is mostly routine personal care with some basic hobbies and trying new activities, but no dedicated activities coordinator or structured programme to make days more varied and fun.
People could take part in activities and pursue interests tailored to them. The provider gave people opportunities to try new activities which enhanced and enriched their lives.
Staff get standard training and competency checks, but nothing about specialist courses, funded qualifications, or career development.
The provider enabled people to be supported by staff who had received relevant and good quality training in evidence-based practice.
Staffing is safe and flexible to meet needs, but no details on low agency use, vacancies, or a long-serving stable team.
The registered manager ensured safe levels of staffing to meet people's needs. Rotas were flexible and could be adapted to address people's wishes, activities, and appointments.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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