Working at Mavern House Nursing Home

Staffing is usually enough but sometimes short in the afternoons or if someone calls in sick, so they call in extra help.

“Sometimes we are a bit short in the afternoons; it would be nice to do an evening pamper if we had more staff.” “Sometimes if people go off sick, we might be short... we will ring round and get help in if we can.”

Lessons from accidents are not always shared well with staff, and as-needed medicine instructions are often incomplete.

However, documentation to show how lessons learned were shared with staff was not always available... Protocols for medicines that had been prescribed on an as required [PRN] basis were not consistently available. The PRN protocols were not consistently person centred.