Working at Maurice House
Callis Court Road, Broadstairs, CT10 3AH
Operated by The Royal British Legion
77 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Exceptional activities and programmes with strong management oversight, but delays responding to call bells and safety risks like unlocked hazards hold it back."
Safety & Risk
5/10
!
staff did not always follow best infection control practices and there were items that posed a risk for people left in unlocked rooms or external areas which had not been identified by staff.
Staff Culture
6/10
✓
The registered manager had developed a good work ethic within their workforce, one which focused on a positive culture and good teamwork.
Staffing Levels
5/10
!
feedback from some people and review of call bell times showed at times people living in the nursing area of the service were having to wait to receive their care.
Training & Dev
6/10
✓
Staff felt fully supported through induction, training and supervision. They told us they felt comfortable speaking up and felt involved in the running of the home.
Management
7/10
✓
The registered manager was competent and had the skills to run the service. They had good management oversight and they monitored the quality of care people received through regular audits and robust governance arrangements.
Programmes
8/10
✓
The service offered exceptional opportunities to promote people’s health... through its on-site gym... occupational therapist... community engagement... one person who was encouraged to work with local nursery children won an award.
Points to consider
Staff numbers are usually enough but people sometimes wait too long for buzzers, like over 30 minutes in the nursing area.
We reviewed the call bell log... 37 call alerts that took over 30 minutes to respond to.
Staff missed risks like chemicals and lighter fluid left in unlocked rooms and didn't always wear gloves when serving food.
in a recently vacated room there was lighter fluid and butane gas canisters... The sluice room... was unlocked and contained hazardous cleaning chemicals... staff serving people their food without wearing personal protective equipment (PPE) such as gloves and aprons.
Some staff feel stressed from team changes and restructuring.
Staff told us that although they felt supported, some staff were concerned at the restructuring taking place. One staff member said, “It’s stressful at present” and a relative told us, “Staff seem to be stressed and under pressure.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews