Working at Matthew Residential Care Limited - 1 Milton Avenue
Kingsbury, London, NW9 0EU
Operated by Matthew Residential Care Limited
5 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff get regular training and support with varied activities for residents, but inaccurate rotas and heavy agency use affect safe staffing."
Safety & Risk
4/10
!
The provider did not demonstrate that staffing at the home was always safe... We looked at recent staff rotas and noted some agency workers appeared to be working a 7-day week without breaks... the home's rotas had not been updated.
Staff Culture
6/10
✓
Staff told us they received the information and support they required.
Staffing Levels
4/10
!
The provider's staffing rotas had not always been updated to accurately reflect staff members working at the home at any given time.
Training & Dev
6/10
✓
The provider had put in place a training programme for staff. This included mandatory training, for example safeguarding adults, infection control, medicines administration and fire safety. Staff had also received training on specific health needs, such as diabetes and epilepsy, and on PBS.
Management
6/10
✓
Managers and staff were clear about their roles. Staff had received regular training and supervision to support them in their roles. Staff told us they received the information and support they required.
Programmes
6/10
✓
People were supported to engage in a variety of planned activities. During our inspection,1 person attended a day centre and another person went shopping with staff. People's individual care records showed that other activities such as day trips, meals out and sporting and leisure activities had taken place.
Points to consider
Agency staff are used and rotas are not kept up to date, so it's hard to be sure there are always enough people on shift without anyone getting too tired.
During our inspection there were sufficient staff members on shift, including agency workers... some agency workers appeared to be working a 7-day week without breaks... the home's rotas had not been updated to reflect the actual staff who were working at the home.
A number of safeguarding incidents have happened since the last inspection, meaning protection from harm isn't fully reliable yet.
We looked at the provider's safeguarding records. There had been a number of safeguarding incidents since our last inspection. These had been reported to the relevant local authority safeguarding team and notified to the CQC.
Supervisions are mostly done in groups and some staff haven't had one-on-one sessions with managers for a while.
Staff received regular supervision to support them in their roles. However, these were mainly group supervisions, and some staff had not received individual supervision sessions with a manager for some time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews