Working at Matrixcare
369 Worcester Road, Malvern, WR14 1AR
Operated by National Star Foundation
4 bedsResidential homesHomecare agencies
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"A stable staff team and family-like caring culture, although activities lack a dedicated coordinator and specialist programmes."
Safety & Risk
7/10
✓
Facilitators understood safeguarding, risks managed with positive risk-taking, robust medicines systems, incidents reviewed for learning; fire risk assessments not yet personalised.
Staff Culture
8/10
✓
Facilitators described people as extended family, felt supported by management, and worked well together as a caring team.
Staffing Levels
8/10
✓
The home benefitted from a stable staff team; facilitators stay working here for a long time because we all love the guys who live here.
Training & Dev
7/10
✓
Facilitators received regular training, supervisions, and specialist training such as oxygen therapy and PEG feeding.
Management
7/10
✓
The registered manager was available, approachable and known by people and relatives; facilitators felt supported and spoke confidently about the registered manager.
Programmes
6/10
✓
People supported with outings, shopping, volunteering in a charity shop, home and garden activities, and planned trips.
Points to consider
No dedicated activities coordinator or specialist programmes like pet therapy, so the role involves routine care plus basic outings, shopping, and hobbies.
People were supported with activities and events which were appropriate for their needs... go out for lunch, go to the shops or activities within the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews