Working at Massenet

There were procedures in place to protect people from the risk of abuse... Safe systems for the management of medicines... Accidents and incidents were monitored to see if lessons could be learned.

Staff enjoyed working at the service and felt well supported. A staff member said, 'Supervision is every two months. Everyone is really welcoming, we can talk to anyone.'

Staff had training in subjects specific to their role, for example, supporting people with autism and learning disabilities. Staff training, supervision and appraisals were up to date.

The service was well-led by a registered manager and deputy who provided a positive role model to staff. Relatives told us the management team were approachable and accessible.

The service had introduced a new model of practice called 'Active Support'... supported people to enjoy a range of activities... horse riding, swimming, trampolining... community interactions.