Working at Maryville Care Home

Not enough staff at times, so care workers are rushed and can't always help people promptly like with bathroom calls or checking breakfast.

We observed occasions where people did not receive appropriate support because staff were busy supporting others... another person repeatedly requesting assistance to use the bathroom, but staff were not available... Staff raised concerns that the staffing levels were not always appropriate.

Some infection control slips like continence products stored unsafely and food probes not cleaned properly between uses.

Staff were storing open packets of continence products on the floor... bathroom... used to store multiple boxes... The probe was wiped between checking meat and vegetarian meals rather than being fully cleaned.

Checks and audits miss problems like staffing gaps and missing guidance on health risks, so issues build up.

The checks and audits which were in place were not always robust enough to identify areas for improvement... audits... did not identify issues... storage of unpackaged continence products... single food temperature probe... guidance not been provided for staff relating to people’s medical conditions.