Working at Mary's Home
88 Warham Road, South Croydon, CR2 6LB
Operated by Thobani Services Ltd
49 bedsResidential homesHomecare agencies
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff receive strong training and supervision with excellent safety practices, but unclear staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
People were protected from abuse and staff received training in safeguarding adults at risk. People's medicines were managed safely by staff who the provider trained and checked were competent.
Staff Culture
7/10
✓
Staff had confidence in the registered manager and one staff member told us, 'I like it very much here, the manager is very supportive.' Everyone worked well together as a team.
Staffing Levels
6/10
✓
People were supported by enough staff to safely meet their needs. People told us there were enough staff and we observed there were sufficient staff.
Training & Dev
8/10
✓
Staff were supported to do diplomas in health and social care to deepen their understanding of their roles. Staff received regular supervision from their line manager.
Management
7/10
✓
Leadership was visible and competent with an experienced registered manager in post. The directors were accessible to people and staff, being present at the service most days.
Programmes
6/10
✓
An activities officer engaged people in a programme of activities most days which included music sessions, quizzes, bingo and exercises.
Points to consider
Staff numbers are enough to keep things safe and engage with residents but no details on staff sticking around long-term or using few agency workers.
People were supported by enough staff to safely meet their needs. People told us there were enough staff and a relative said, 'I believe there are enough staff.'
There's an activities coordinator running regular sessions like bingo and exercises but no specialist programmes or creative approaches that make the job more interesting for staff.
An activities officer engaged people in a programme of activities most days which included music sessions, quizzes, bingo and exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews