Last updated: 10 February 2026
"Staff feel valued and supported by a caring, visible manager, but unsafe medicines management, missing training records and lack of activities are major concerns."
Medicines were not managed or administered safely. We could not be assured people received their prescribed medicines at the right time and in the right way as records were incomplete and lacked important information.
Staff told us “I feel valued and supported, I am so happy here and have no concerns about anyone here.”
Some people felt at times staff could be, “Stretched” whilst others felt “There was enough staff.”
we requested a staff training record to ascertain which staff had received training and in what topics, however, the registered manager was not able to provide us with this.
we received positive feedback about the registered manager, they were described as being ‘visible’, ‘hands on’, ‘caring’ and ‘approachable.’
There was a lack of meaningful activities for people impacting on their well-being.
Medication errors like giving painkillers too soon and incomplete records mean people might not get medicines right.
For 1 person who was prescribed pain killers, we saw how they were being given this medicine before the minimum time between doses had passed, meaning the person was at risk of being overdosed.
No training records available, so unclear if staff have done mandatory training.
We requested a staff training record to ascertain which staff had received training and in what topics, however, the registered manager was not able to provide us with this.
No activities or stimulation, so residents mostly watch TV all day.
We observed for large parts of the day people were sat in a communal lounge gathered around a TV on the wall with little stimulation.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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