Last updated: 10 February 2026
"A respectful team culture where staff love working and strong safety practices shine, but mealtime waits from staffing and poor training supervision need fixing."
Risks appropriately assessed and monitored; medicines managed safely; learning from incidents shared. Robust infection control as designated setting. Per 2020 and 2021 inspections.
Staff told us they worked as a team; 'The team here is very respectful and helpful no matter who you are... I love working here.' Per 2020 comprehensive inspection.
There were enough staff on duty to meet people's needs. Staff told us they felt there were enough staff. However, records related to recruitment were not available. Per 2020 comprehensive inspection.
Staff had completed training in infection control, moving and handling, safeguarding; specialist training in dementia awareness. Staff supervision identified as area for improvement. Per 2020 comprehensive inspection.
The registered manager told us, 'I operate an open-door policy and concerns [are] addressed at point of raising it.' People and relatives spoke positively about the manager. Per 2020 comprehensive inspection.
The home employed an activities coordinator and provided various themed activities including music room, reading room with volunteers, pub theme. Per 2020 comprehensive inspection.
Staff numbers are fine usually but there can be waits at mealtimes and hiring records are not kept on site.
On the day of our visit we observed three staff serving meals... one person who waited... records related to recruitment were not available. Per 2020 comprehensive inspection.
Training covers the basics and dementia but one-on-one staff check-ins need improving.
Staff supervision had been identified prior to our visit as an area for improvement. Per 2020 comprehensive inspection.
Activities team runs themed events and special rooms like a pub but no fancy specialist programmes.
The home employed an activities coordinator and provided various themed activities. This included the development of a music room... pub theme. Per 2020 comprehensive inspection.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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