Last updated: 9 February 2026
"Experienced leadership and strong safety with happy staff and good training, although agency staffing and basic activities are drawbacks."
People were protected from the risk of harm and abuse... Risks to people had been assessed... Processes were in place to ensure people's medicines were managed safely... incidents were documented, reviewed and evaluated...
Day and night staff told us they felt happy and proud to work for the provider. One staff told us, 'it's got a good feel.' Staff felt able to raise any issues...
The registered manager used a dependency tool to assess staffing requirements. People and staff told us there were sufficient staff... Where the registered manager needed to use agency staff to cover staff vacancies and absences...
Staff completed an induction... supported to undertake further training relevant to their role... encouraged to undertake professional social care qualifications. Staff received regular supervision and an annual appraisal...
There was an experienced registered manager in post... clearly visible presence at the service. Staff felt able to raise any issues which might impact upon the delivery of people's care.
People were provided with a range of activities provided both by the activities co-ordinators and external entertainers. People were supported to maintain friendships and pursue their interests... people who were able to access the community did so.
Staffing is adequate but they use agency staff sometimes to cover vacancies and absences.
Where the registered manager needed to use agency staff to cover staff vacancies and absences, they used the same agency for continuity.
Activities are regular with a coordinator but basic, like entertainers and outings, with no specialist programmes.
People were provided with a range of activities provided both by the activities co-ordinators and external entertainers... people who were able to access the community did so.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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