Working at Marwood Residential Home

Care workers were trained to recognise the signs of abuse. They knew how to report any concerns... confident any reported incidents would be taken seriously.

One care worker said, 'We are like one big family here, it's a great place to work.' Staff told us they felt supported... regular supervisions took place.

We saw care workers had time to sit and talk with people prior to and following the care they delivered. People were not left waiting when they required assistance.

The provider and registered manager had full oversight of the service... They were present at the service daily to ensure the managers and staff received appropriate support.