Working at Marvels House
162 Marvels Lane, London, SE12 9PJ
Operated by Cognithan Limited
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Visible approachable management fosters a supportive person-centred culture, but staffing lacks long-term stability and activities miss specialist programmes."
Safety & Risk
7/10
✓
Staff managed and administered people's medicines safely... Medicines administration records were completed and did not contain any evidence of errors. The registered manager carried out regular medicines audits
Staff Culture
7/10
✓
There was a person-centred culture at the service. Staff were open and honest about how they delivered care. Staff understood their responsibilities and received the support they required
Staffing Levels
6/10
✓
Enough suitably recruited and experienced staff were deployed to meet people's needs. Duty rotas showed people received care from regular staff and that shifts were covered
Training & Dev
7/10
✓
Staff had attended the provider's mandatory training which included safeguarding adults... Staff received additional training related to people's specific conditions such as behaviours that challenged
Management
8/10
✓
People and staff knew the registered manager and described her as visible at the service and approachable. 'She's kind', 'She is hands on and supportive'
Programmes
6/10
✓
People enjoyed taking part in an ongoing art project. A project artist who conducted 'Supporting development through creative making' workshops... gardening, planting seeds and flowers
Points to consider
Staff numbers meet needs with regular staff on shifts, but no details on long-term team stability or minimal agency use.
Enough suitably recruited and experienced staff were deployed to meet people's needs. Duty rotas showed people received care from regular staff and that shifts were covered
Varied activities like art workshops and gardening add some interest to the day, but no specialist programmes or staff training in therapies.
People enjoyed taking part in an ongoing art project. A project artist... gardening, planting seeds and flowers
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews