Last updated: 9 February 2026
"Strong leadership and supportive culture where staff feel valued, but staffing shortages in communal areas and developing activities hold it back."
The service was not always safe... staff were not always present in the communal areas... improvements made but provider audits had not identified this.
'I love the working environment. Everyone is very supportive.'... 'We work as a team and feel very supported.'
In the other unit we found staff were not always present in the communal areas where people were... relatives: 'I feel there aren't enough people there to keep an eye on everyone.'
Staff completed a full induction... Staff received updated training... good clinical supervision.
The leadership team had a strong, visible person-centred culture... Staff were valued and told us they felt supported and listened to.
Activities had improved but this was a work in progress... just been able to recruit an activities coordinator... glitter gunge, Father's Day event, outings.
Not enough staff in one unit to always keep an eye on communal areas, using regular agency workers in the meantime.
In the other unit we found staff were not always present in the communal areas where people were... the service was being supported by regular agency staff who were block booked.
Activities are basic like glitter crafts, music events and outings, still developing after just hiring a coordinator.
Activities had improved but this was a work in progress as the provider had just been able to recruit an activities coordinator... mixed response from relatives about activities.
Staff sometimes not visible in communal areas, meaning safety checks rely on luck rather than constant oversight.
Staff were not always present in the communal areas where people were... 'It can mean people aren't always watched as carefully'
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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