Working at Martins House
Jessop Road, Stevenage, SG1 5LL
Operated by GCH (Hertfordshire) Ltd
60 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable management, passionate staff and comprehensive activities, although staffing relies heavily on agency workers."
Safety & Risk
8/10
✓
managers had been proactive in using sensor mats for when people are sat in their chair... both these interventions had reduced the numbers of falls and injuries for those at high risk of falls.
Staff Culture
8/10
✓
Staff including agency staff were able to demonstrate an in depth knowledge of what was important to each person. When staff spoke about people they did so with passion and pride in the work they did.
Staffing Levels
6/10
✓
People and staff told us there were sufficient numbers of staff available... 'We have a lot of agency, but that doesn't seem to make any difference as the managers use the same ones so they know people.'
Training & Dev
7/10
✓
Staff were provided with training and support... The service was working with a local training provider to develop a range of champions in the home in areas such as safeguarding, wound care, dementia and falls.
Management
8/10
✓
People felt the registered manager was approachable and staff felt the registered manager listened to their views and was responsive. '[Registered Manager] ... work on the floor everyday.'
Programmes
8/10
✓
People had access to a comprehensive range of activities... trips to the garden centre, zoo's, pub lunches, café trips and visits to the cinema... developing a baby musical class for local mothers and babies.
Points to consider
Staffing is adequate but relies on a lot of agency workers, even familiar ones.
One staff member said, 'We have a lot of agency, but that doesn't seem to make any difference as the managers use the same ones so they know people. Some of them [Agency staff] have been here as long as I have.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews