Working at Martin House
1 Swift Road, Southall, UB2 4RP
Operated by Minster Care Management Limited
75 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported by management with a positive culture and good training, but staff retention and activities programmes lack stability and innovation."
Safety & Risk
7/10
✓
Medicines were safely managed. There were systems for ordering, administering and monitoring medicines. The staff assessed risks for people related to their health and wellbeing.
Staff Culture
7/10
✓
The staff felt well supported and enjoyed working at the service. They had the training and support they needed. They also had opportunities to develop their skills and contribute their ideas.
Staffing Levels
6/10
✓
There were enough staff to keep people safe and meet their needs. The provider had systems for covering staff absences and using the same familiar staff to support people.
Training & Dev
7/10
✓
Some staff were supported to undertake qualifications and nurses were supported to refresh their learning and knowledge for their registration with the Nursing and Midwifery Council. Staff had been assigned special 'champion' roles with extra training.
Management
7/10
✓
The staff felt supported by the management team and told us they could approach them when needed.
Programmes
6/10
✓
The provider employed a member of staff who planned and coordinated leisure and social events. People had opportunities to take part in a range of organised group and individual activities.
Points to consider
Staff numbers are enough with no waiting for care, but no info on stable teams or very low agency use.
There were enough staff to keep people safe and meet their needs. The provider had systems for covering staff absences and using the same familiar staff to support people.
There is an activities coordinator running group and individual events, but no specialist programmes or innovative extras.
The provider employed a member of staff who planned and coordinated leisure and social events. People had opportunities to take part in a range of organised group and individual activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews