Working at Martham Lodge Residential Care Home
34 The Green, Great Yarmouth, NR29 4PA
Operated by Hollyman Care Homes Limited
20 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Excellent training, strong leadership and a supportive culture promote staff retention, although activities are basic and some agency staff cover shifts."
Safety & Risk
9/10
✓
Medicines were managed extremely well. A recent detailed audit by the Medicines Management Optimisation Team... identified only two small areas for improvement. Accidents and incidents were clearly identified... promptly investigated and discussed with staff. Learning from any error was shared with all staff promptly.
Staff Culture
8/10
✓
The registered manager led by example and they created a caring and positive working environment which promoted staff retention and development. Staff told us they felt valued, supported and motivated. A new member of staff told us, 'It's genuinely a really nice home... It's a really lovely team.'
Staffing Levels
7/10
✓
Staffing levels remained constant and people and relatives told us there were enough staff to care for their needs. We observed staff caring for people in a calm and unhurried way and staff told us they had time to ensure people received personalised care. Care staff had taken on extra shifts and staff from one agency were used when needed.
Training & Dev
9/10
✓
Staff training was excellent and tailored to individual needs and this promoted extremely personalised care. A dedicated training co-ordinator tailored training sessions which ensured people received truly personalised and holistic care. The in-house trained dementia care coaches provided staff with subject-specific guidance.
Management
8/10
✓
The registered manager demonstrated effective leadership and the service was very well managed and governed. There was a caring and supportive working culture which promoted staff development and improvements in care delivery.
Programmes
6/10
✓
People were encouraged to take part in activities. We heard that people enjoyed listening to musicians who visited the service regularly, participate in a quiz and join in reminiscence activities. Staff also supported people to attend local events such as a carnival weekend, a dog show and a carol service. A new member of staff was planning to develop the activities available.
Points to consider
Activities are basic like quizzes, music visitors, and some community outings, with no dedicated coordinator yet, so the role might feel mostly like routine care.
People were encouraged to take part in activities. We heard that people enjoyed listening to musicians who visited the service regularly, participate in a quiz and join in reminiscence activities. A new member of staff was planning to develop the activities available for people both within and outside the home.
Some agency staff cover shifts when people are off, even though there are enough staff overall.
Care staff had taken on extra shifts and staff from one agency were used when needed. This demonstrated that the systems to address shortfalls, when staff were on leave were well managed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews