Working at Martha House
Martha House, Hampton Green, Hereford, HR1 1UB
Operated by Martha Trust Hereford Limited
14 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Approachable managers, strong staff retention and positive culture, although lacking a dedicated activities coordinator limits programme variety."
Safety & Risk
7/10
✓
Staff had received training on how to recognise and report abuse. Staff were confident if they raised any concerns for people's safety senior staff would take action to protect them. Records such as Medication Administration Records (MAR) showed people's medicines were administered as prescribed.
Staff Culture
8/10
✓
We found there was a positive and person-centred culture, which focused on meetings people's needs. Staff told us they regularly saw the registered manager and provider and found them approachable.
Staffing Levels
8/10
✓
People were cared for by a consistent staff team. One relative said, 'Staff turnover is very reassuring, [low]. [Person's name] main [staff] has been there a long time.' There were enough staff to care for people.
Training & Dev
7/10
✓
Staff said they were supported in their roles through supervision meetings and received appropriate training to enable them to support people effectively. One staff member said, 'I had training for a month, including 20 monitored shadow shifts.'
Management
8/10
✓
Staff told us they regularly saw the registered manager and provider and found them approachable. One staff member said because of the way the home was run, 'Our management team are number 1.'
Programmes
6/10
✓
People took part in a range of meaningful activities and had good relationships with staff and their families. People had access to a range of dedicated areas within the home and garden to enjoy. For example, sensory areas, a swimming pool.
Points to consider
No dedicated activities coordinator or specialist programmes named, so the role may involve less variety beyond basic engagement.
People took part in a range of meaningful activities and had good relationships with staff and their families.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews