Working at Marsh House
Marsh House, Leyland, PR26 8LT
Operated by DHCH14 Limited
33 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"A very positive culture where staff feel supported and encouraged, but medicines safety issues and a lack of activities programme hold it back."
Safety & Risk
5/10
!
Some medicines were not managed and stored safely. One person's controlled drugs were not recorded as being on site... Two people's medication... did not match the amount shown in their records.
Staff Culture
8/10
✓
People and staff told us there was a very positive culture at Marsh House. One staff member explained, '[Registered manager] likes positivity, she wants a happy place for staff and residents.'
Staffing Levels
6/10
✓
The registered manager ensured appropriate staffing arrangements were in place and staff were deployed effectively to meet the assessed needs of people in a person-centred and timely way.
Training & Dev
6/10
✓
All new staff completed an induction process... shadowing experienced colleagues... Staff felt... encouraged their personal development. '[Registered manager] will always offer extra training...'
Management
6/10
✓
Staff felt supported by the management team... One staff member said, 'I can't fault [registered manager] or [deputy manager]. I love it here.' but governance systems did not identify medicines concerns.
Programmes
3/10
✕
People told us they had the opportunity to participate in activities or not participate as they saw fit.
Points to consider
No details on any activities programme or coordinator, so the role is mostly routine personal care.
People told us they had the opportunity to participate in activities or not participate as they saw fit.
Medication records had errors and controlled drugs were not properly tracked or disposed of.
One person's controlled drugs were not recorded as being on site... The same drugs were no longer required and should have been disposed of... Two people's medication stored at the home did not match the amount shown in their records.
Quality checks missed problems like unsafe medicines storage, so oversight is not fully reliable.
The provider had various methods to assess, monitor and improve the quality of the service, however, these had not identified and addressed the issues we found.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews