Working at Marsden Heights Care Home
316 Kings Causeway, Nelson, BB9 0EY
Operated by Marsden Care Limited
24 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive management and enthusiastic staff with good training and teamwork, but safety risks from door locks and thinner weekend staffing need attention."
Safety & Risk
4/10
!
The service was not always safe... some safety matters required attention (mortice lock on front door, unsuitable bedroom door lock, uneven surfaces)
Staff Culture
6/10
✓
Staff were knowledgeable and enthusiastic about their work... teamwork and communication at the service was good
Staffing Levels
5/10
!
There were enough staff available... less staff on duty at weekends, however the registered manager... was in the process of recruiting additional staff
Training & Dev
6/10
✓
Programme of mandatory refresher training... induction training programme... staff had either attained an NVQ in care or equivalent... one to one supervisions
Management
7/10
✓
Staff indicated the registered manager was supportive and approachable; people said 'The manager listens and is easy to talk to'
Programmes
5/10
!
Weekly programme of suggested activities... offered each afternoon... skittles, walks, singing, games, crafts... people had mixed views
Points to consider
Some safety risks from door locks and uneven paths outside that got fixed after the inspection
We were concerned about the mortice lock on the front door... unsuitable door lock on one bedroom door... uneven surfaces on outside areas
Staffing is adequate but thinner on weekends so it feels busier then
less staff on duty at weekends... visitor said sometimes staff seemed busier at the weekends
Activities are basic like games and walks with mixed views from residents on variety
People had mixed views about the provision of activities... skittles... walk into the garden... dominoes... I would prefer if there could be more activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews