Working at Marrow House
Forrister Street, Stoke On Trent, ST3 1SQ
Operated by Stoke-on-Trent City Council
21 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive management, proud staff and good safety, although training records are not always up to date."
Safety & Risk
7/10
✓
People were protected from the risk of potential abuse and told us they felt safe at the service. Medicines were managed safely.
Staff Culture
7/10
✓
A staff member we spoke with told us, 'I am proud to be part of it [the service].'
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs. People told us they did not have to wait for staff if they needed anything.
Training & Dev
5/10
!
Staff felt they received enough training to do their job well... However, records confirming training had taken place were not always up to date.
Management
6/10
✓
Staff told us management were supportive and there was, 'A good management and team all the way through.'
Programmes
6/10
✓
We observed people engaged in various activities taking place on inspection, including singing, word games and a theme day.
Points to consider
Training records not always up to date, even though staff say they get enough training.
records confirming training had taken place were not always up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews