Working at Marple Dale Hall - The New Windsor

Staff numbers are usually enough but sometimes people wait for call bell help and staff are not always easy to see.

Some people told us that they had to wait if they used the call bell, and there were times when staff were not visible in the home.

Training covers basics but misses some mandatory courses needed for best practice.

the training matrix did not demonstrate all relevant training in line with regulatory requirements and best practice was being completed by staff as needed.

Recording medication creams is not always done right and crushing medicines lacks full safe instructions sometimes.

Records used for topical preparations such as creams were not always completed accurately... Where medicines needed to be crushed prior to administration... there was not always instructions from a pharmacist.