Last updated: 9 February 2026
"Strong management and positive staff culture, but call bell waits from inconsistent staffing and training gaps need attention."
Medicines were managed safely, however we recommend reviewing how people are supported to have their medicines crushed safely, and processes for recording the application of topical medicines such as creams.
Staff told us communication was effective and one staff member commented, 'It's a great home. There is room to develop and grow, lots of opportunities for staff. You learn something new every day.'
People and families had mixed views about staffing arrangements. Some people told us that they had to wait if they used the call bell, and there were times when staff were not visible in the home.
However, the training matrix did not demonstrate all relevant training in line with regulatory requirements and best practice was being completed.
People, relatives, and staff spoke positively about the management team and felt able to share feedback and raise concerns.
Per 2019 comprehensive inspection: An activities coordinator developed activities based on what people wanted to do. We saw people went to visit local amenities and were able to join in a range of activities at the home including trips to Blackpool, singers and dancers.
Staff numbers are usually enough but sometimes people wait for call bell help and staff are not always easy to see.
Some people told us that they had to wait if they used the call bell, and there were times when staff were not visible in the home.
Training covers basics but misses some mandatory courses needed for best practice.
the training matrix did not demonstrate all relevant training in line with regulatory requirements and best practice was being completed by staff as needed.
Recording medication creams is not always done right and crushing medicines lacks full safe instructions sometimes.
Records used for topical preparations such as creams were not always completed accurately... Where medicines needed to be crushed prior to administration... there was not always instructions from a pharmacist.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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