Working at Marnel Lodge Care Home

Incidents and accidents were thoroughly investigated and robustly acted upon by the registered manager and deputy manager. For example, the registered manager replaced [sensor mats] with sensor beams that did not present a trip hazard.

Staff enjoyed working in the service. One staff member told us, 'I love it, I think it's a fantastic home, all the staff are lovely.' The staff team worked well together and staff told us there was no bullying or harassment.

Many staff had then completed further training in dementia care through a specific program developed and accredited by the provider. Staff told us the training provided met their needs.

Staff told us the registered manager was approachable and they felt more at ease to discuss any issues with them than they had done previously. One staff member told us, 'I'm definitely not afraid to go into the office to express concerns anymore.'