Working at Marlow

Safeguarding Score:2. The appropriate people were not always told of specific incidents. For example, one person... hospital... local authority and CQC were not notified... Two medicine errors were reported.

Safe and effective staffing Score:1. The service was in breach of legal regulation in relation to the staffing of the service. There was not always enough qualified, skilled, and experienced staff.

Although staff had received training around supporting autistic people, this was not always reflected in their practice. Records shared... showed there had been no specific training around communication for staff.

The service was in breach of legal regulation in relation to the governance of the service. The provider did not always have effective governance systems in place to identify and drive improvements.

Relatives told us... stimulating activities were not always available at the service, including supporting people to go out in the local area as much as they would like. Opportunities were limited.